Refund Policy

Refund & Return Policy

At DailyFeastTable, customer satisfaction is at the heart of everything we do. We take pride in the craftsmanship of our ceramic dinnerware and aesthetic tableware collections. If you are not completely delighted with your purchase, we are here to make things right with our hassle-free return and refund process.

1. 30-Day Return Guarantee

We offer a 30-day return policy from the date your package is delivered. To be eligible for a return:

• Items must be unused, unwashed, and in their original, sellable condition.
• Items must remain in their original packaging with all protective materials included.
• Proof of purchase (order confirmation or order number) is required.

2. Free Replacement for Damaged or Broken Items

Due to the delicate nature of ceramic plates, stoneware bowls, and glass decor, transit mishaps can occasionally happen despite our reinforced protective packaging. If any item in your order arrives cracked, broken, or defective:

• Please contact our support team at service@hkshengda.com within 7 days of delivery.
• Attach a quick photo or short video showing the damaged item and the shipping box.
• Once verified, we will send you a free replacement immediately or issue a full refund for the damaged piece—no need to return the broken item back to us!

3. How to Initiate a Return

To start a standard return for unused items, please follow these simple steps:

1. Email our customer service team at service@hkshengda.com with your order number and reason for the return.
2. Our team will review your request and reply within 24 business hours with the detailed return shipping address and instructions.
3. Pack the items securely in their original packaging to prevent transit damage.
4. Ship the parcel back using a trackable shipping service and provide us with the tracking number.

Please Note: Unless the return is due to a product defect or damage upon arrival, customers are responsible for the return shipping costs. Initial shipping charges (if applicable) are non-refundable.

4. Refund Process & Timeline

Once your returned package is delivered to our facility and passes quality inspection:

• We will send you an email notifying you that we have received your returned item.
• Your refund will be automatically processed back to your original payment method (American Express, JCB, Mastercard, or VISA).
• Refunds typically take 3 to 5 business days to reflect in your account, depending on your card issuer's processing times.

5. Order Cancellations & Modifications

We process orders quickly to ensure fast worldwide delivery (7–15 business days). If you need to cancel your order or update your shipping address, please contact us within 12 hours of placing your order. Once a parcel has been dispatched from our warehouse, it cannot be canceled, but you may initiate a return upon delivery.

Corporate Information & Support

For any questions regarding returns, exchanges, or care advice, please feel free to reach out to us:

• Company Name: SHENGDA EASYGO LIMITED
• Address: WORKSHOP 251 ON 3RD FLOOR, JOIN-IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG, HONG KONG
• Customer Service Email: service@hkshengda.com